Return & Refund Policy
Returns & Eligibility
We offer a 14-day return window on eligible items, meaning you have 14 days from the date your order is delivered to request a return.
To qualify for a return, items must be received back in the exact condition they were sent—unused, unaltered, and securely repackaged in their original protective packaging. Proof of purchase is required for all return requests.
Due to the vintage and antique nature of our items, all pieces are sold as described and photographed.
Change of Mind Returns
For returns requested due to change of mind, the following conditions apply:
- Returns will not be accepted without the original packaging used for safe transit. This requirement is strictly enforced with no exceptions.
- A 30% restocking fee applies to all approved change-of-mind returns where the item is confirmed to be in as-new condition.
- Items are considered accepted unless written notice is provided within 14 days of delivery.
- All return shipping and freight costs are the responsibility of the customer.
We encourage customers to review product details carefully before purchasing, as antique and collectible items are often one-of-a-kind.
Return Process
If your return request is approved, we will immediately provide return instructions and shipping details. Items returned without prior approval will not be accepted.
For any questions or to initiate a return request, please contact us at sales@houseofantiques.com.au.
Damaged or Faulty Items
All items are carefully packed and fully insured for transit.
We kindly ask that you inspect your delivery upon arrival. If the outer packaging shows signs of damage, please note this with the courier at the time of delivery. In the event your item arrives damaged, contact us within 48 hours with clear photos and details at sales@houseofantiques.com.au.
We will manage the insurance claim process on your behalf and work with you toward a suitable resolution.
Order Cancellations & Refunds
If you wish to cancel an order, please notify us as soon as possible by emailing sales@houseofantiques.com.au.
- Orders that have not yet been processed may be cancelled at no cost.
- Orders that have already been processed or dispatched cannot be cancelled and will proceed under our returns policy.
Once a cancellation or return is approved, refunds are issued to the original payment method within 7 business days. Please allow additional time for your bank or payment provider to finalise the transaction.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us and we will assist promptly.