Royal Doulton Crystal Decanter - Clear

Flat Rate Shipping Costs

Our flat rate shipping fees are calculated based on metropolitan delivery zones and the total weight of your order, with prices starting from $11.95.

Ships securely from Australia via Australia Post. Professionally packed to ensure safe delivery. Shipping costs and delivery estimates are displayed at checkout.

Flat Rate Cost Table (per kg)

Please be aware that deliveries to regional or remote areas may incur additional charges depending on location. If you’re unsure whether this applies to you, we’re always happy to provide a personalised shipping quote—just get in touch with us.

Shipping Timeframes

Delivery times can vary depending on your location. In most cases, orders are carefully prepared and dispatched within 1–2 business days, with delivery typically taking between 3–7 business days once shipped.

As many of our pieces are delicate and collectible, extra care is taken during packing to ensure they arrive safely.

Order Confirmation

Once your order is placed, you will receive an order confirmation email confirming that we’ve received your purchase and that payment has been pre-authorised. We then verify availability and prepare your item for dispatch.

If, for any reason, an item is unavailable or delayed, you’ll be notified promptly and the pre-authorisation will be released. For items ready to ship within 2–3 business days, payment will be finalised and your order will move straight into packing.

Order Dispatch

Orders that are in stock will be dispatched within 2–3 business days from the date of purchase. Once your item leaves our care, you’ll receive tracking details via email within 24 hours.

If you haven’t received tracking information within five business days, please contact us at sales@houseoftantiques.com.au and we’ll be happy to assist.

Damages & Insurance

We take great care in packaging all antique glassware to ensure it arrives safely. All shipments are insured for transit.

We kindly ask that you inspect your parcel upon delivery. If you notice any damage to the packaging, please note this with the courier at the time of delivery. Should your item arrive damaged, contact us within 48 hours with clear photos and details at sales@houseoftantiques.com.au, and we will manage the insurance claim on your behalf.

Returns & Eligibility

We offer a 14-day return window on eligible items, meaning you have 14 days from the date your order is delivered to request a return.

To qualify for a return, items must be received back in the exact condition they were sent—unused, unaltered, and securely repackaged in their original protective packaging. Proof of purchase is required for all return requests.

Due to the vintage and antique nature of our items, all pieces are sold as described and photographed.

Change of Mind Returns

For returns requested due to change of mind, the following conditions apply:

• Returns will not be accepted without the original packaging used for safe transit. This requirement is strictly enforced with no exceptions.
• A 30% restocking fee applies to all approved change-of-mind returns where the item is confirmed to be in as-new condition.
• Items are considered accepted unless written notice is provided within 14 days of delivery.
• All return shipping and freight costs are the responsibility of the customer.
  

We encourage customers to review product details carefully before purchasing, as antique and collectible items are often one-of-a-kind.

Return Process

If your return request is approved, we will immediately provide return instructions and shipping details. Items returned without prior approval will not be accepted.

For any questions or to initiate a return request, please contact us at sales@houseofantiques.com.au.

Damaged or Faulty Items

All items are carefully packed and fully insured for transit.

We kindly ask that you inspect your delivery upon arrival. If the outer packaging shows signs of damage, please note this with the courier at the time of delivery. In the event your item arrives damaged, contact us within 48 hours with clear photos and details at sales@houseofantiques.com.au.

We will manage the insurance claim process on your behalf and work with you toward a suitable resolution.

Order Cancellations & Refunds

If you wish to cancel an order, please notify us as soon as possible by emailing sales@houseofantiques.com.au.

• Orders that have not yet been processed may be cancelled at no cost.
• Orders that have already been processed or dispatched cannot be cancelled and will proceed under our returns policy.

Once a cancellation or return is approved, refunds are issued to the original payment method within 7 business days. Please allow additional time for your bank or payment provider to finalise the transaction.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us and we will assist promptly.